Return & Refund Policy
REFUND AND RETURNS POLICY
We want to make sure you’re enjoying your coffee experience. If you are not 100% satisfied with your roasted coffee, you can return your coffee to the Abrisca warehouse in East Brisbane for a replacement bag. To arrange this, please contact us on ((07) 3217 3316) within 5 days of receiving the order. Please make sure the coffee is in the original packaging. Please note we will replace your order if you are not satisfied with the coffee, we cannot offer return shipments for orders placed with an incorrect grind, blend or quantity.
As our valued customer, please be aware of the terms and conditions of our refund policy:
1) Abrisca Roasters of Coffee will not provide product returns on any coffee making equipment including machines, grinders and brewing equipment;
2) Abrisca Roasters of Coffee will offer store credits or exchanges on coffee accessories where:
(a)The product is faulty or the product does not fit the purpose goods of that kind are commonly purchased for,
(b) The product does not match the sample or description,
A credit or exchange will only be offered if the goods are returned within 14 days of the purchase date, and the goods are in the original packaging. You must retain your receipt as proof of purchase. You may also be asked to demonstrate that goods are faulty and that the goods being returned are due to a product fault rather than operator error. A credit will be offered at our discretion.